The second Air Cargo Handling Conference tackles the thorny issues of succeeding in building both volumes and relationships in challenging market conditions. With the help of airline and handler speakers we will seek to define customer airline needs, and endeavor to solve the training conundrum. Then there are the practical solutions to be found, including ensuring high levels of security are achieved. The forum will consider how to create handling specialties and, finally, we will seek to understand the future for air cargo handling.